FAQ
Frequently Asked Questions
What is SilverWorks!™ Return & Refund Policy?
If you are unsatisfied with your SilverWorks!™ product for any reason, you have thirty (30) days from the date of purchase to request a refund. To request a refund, submit a request with your name and order number to our contact us form.
What's SilverWorks!™ Shipping Policy?
We ship all packages within 1-2 business days. Once your package ships, you will receive a shipping confirmation email with a tracking number to follow your package to your door.
All packages should arrive within 5-7 business days. If you haven't received your package within 5-7 business days, please contact us using the contact form.
How can I access & update my account?
Click the human icon at the top right of our website and log in. If you don't have an account with us yet, please create one and use the same email address as your previous orders.
Does SilverWorks!™ offer free shipping?
Yes, we offer free shipping on all orders $40+.
How do I modify or cancel my order?
We do our best to ship orders within 1-2 business days, which means we might not catch yours in time to modify or cancel. If you would like to modify or cancel an order, please contact us via the contact form ASAP and we'll do our best.
How are SilverWorks!™ products different from other brands?
SilverWorks!™ products stand out because they use advanced silver ion technology to continuously deodorize and keep fabrics fresh. Unlike other brands that may just mask odors, SilverWorks!™ goes deeper by neutralizing them at the source. Our products are also safe for the whole family, including kids and pets, and they don’t rely on harsh chemicals. With SilverWorks!™, you get long-lasting freshness and effective odor control that you can trust.
What are some odors that SilverWorks!™ products can neutralize?
SilverWorks!™ products are designed to tackle a wide range of stubborn odors, making them perfect for everyday use. They effectively deodorize sweat from workout clothes, gym bags, and sports gear, as well as pet smells from bedding, toys, and other areas your pets love. Whether it's smelly shoes, lingering smoke, or musty towels, SilverWorks!™ keeps everything fresh. Plus, they work great on outdoor gear and clothes, so your fabrics stay clean and odor-free, no matter what.
Laundry Products
Are SilverWorks!™ laundry products safe for sensitive skin?
Yes, SilverWorks!™ products are safe for sensitive skin. Our formulations are designed to be gentle and free from harsh chemicals and artificial fragrances, which can be irritating to sensitive skin. By using natural silver ions, SilverWorks!™ products provide effective cleaning and odor control without compromising skin comfort. As always, if you or your family members have specific allergies or sensitivities, it's a good idea to check the ingredient list and consult with a healthcare professional if needed.
Are SilverWorks!™ laundry products safe on all fabric types?
Yes, SilverWorks!™ products are generally safe for use on all fabric types. Our formulations are designed to be gentle and effective, ensuring that they clean and maintain the freshness of various fabrics without causing damage. However, as with any cleaning product, it's a good idea to test on a small, inconspicuous area of the fabric first to ensure compatibility, especially for delicate or specialty fabrics. Always follow the care instructions provided for the specific fabric to ensure the best results.
Can I reuse my SilverWorks™ sheets?
SilverWorks!™ laundry detergent and deodorizer sheets are designed for single use only. Use SilverWorks!™ as directed through the wash and dry cycles to keep fabrics fresh and odor free.
My deodorizer sheets have turned slightly yellow. Are they okay to use?
Yes, yellowed SilverWorks!™ deodorizer sheets are still effective. Because SilverWorks!™ washer sheets are embedded with natural silver ions, oxidation can occur (causing the yellowing of the sheets). But don't worry! This discoloration won't impact the product's effectiveness or your fabrics. To help prevent yellowing, be sure the lid stays closed between uses.
How many deodorizer sheets do I need to use?
For standard loads (regular size, regular stink), we recommend one SilverWorks! washer sheet.
Are SilverWorks!™ deodorizer sheets scented?
No, SilverWorks!™ deodorizer sheets are fragrance-free. Our sheets neutralize odors without fragrances, so you’re not just masking bad odors—you’re eliminating them. Remember to use an unscented detergent for a completely fragrance-free clean.
Why do I have to use detergent with SilverWorks!™ deodorizer sheets?
Laundry detergent helps loosen and clean dirt that is trapped in fabrics. When used together with SilverWorks!™ washer sheets, you get dirt-free and odor-free clothing and fabrics that are truly clean and stay fresh. We recommend using our SilverWorks!™ laundry detergent or our laundry detergent sheets.
Are SilverWorks!™ deodorizer & detergent sheets gentle enough for activewear?
Yes, all of our laundry care products can be used on activewear and other delicate clothing. Our products are designed to work with all fabrics and colors. Silver ions are small enough to penetrate pefromance fabrics and synthetics.
Can I use SilverWorks!™ laundry care products in a high-efficiency machine?
Yes, it is safe to use all SilverWorks!™ laundry care products in HE washing machines.
Are SilverWorks!™ laundry sheets and detergents safe to use on baby clothes?
Yes, SilverWorks!™ laundry sheets and detergents are safe to use on baby clothes. Our products are formulated to be gentle and free from harsh chemicals and fragrances, making them suitable for sensitive skin. They effectively clean and maintain freshness without exposing baby clothes to potentially irritating substances. Always follow the product instructions for best results and to ensure the utmost care for your baby's garments.
How much SilverWorks!™ detergent is needed for one load?
Each bottle of SilverWorks!™ detergent contains 33 fl oz and is designed to wash up to 66 loads of laundry. For each load, use approximately 0.5 fl oz (or about 1 tablespoon) of detergent. For large loads, use up to 1 fl oz (or about 2 tablespoons)
Does SilverWorks!™ laundry detergent replace my current detergent, or is it in addition to my current detergent?
SilverWorks!™ laundry detergent is designed to replace your current detergent. It provides all the cleaning power you need, so you don't need to use it in addition to another detergent. Simply use SilverWorks! as directed for effective cleaning and odor control.
Do I have to use SilverWorks!™ deodorizer sheets every time that I do laundry?
For the best results, it's recommended to use SilverWorks!™ every time you do laundry. Silver ions in SilverWorks!™ have what our scientists call a “residual effect,” meaning they remain on your clothing to provide long-lasting odor protection even between washes and wears. However, the effectiveness of silver ions diminishes over time, especially if clothing is washed without SilverWorks!™. To ensure consistent cleaning performance and maintain optimal odor control, using SilverWorks!™ every time is ideal.
Can the deodorizer & detergent sheets be used in any temperature of water?
Yes, you can use SilverWorks!™ for laundry loads in all water temperatures. Natural silver ions embed deep into fabrics to continuously neutralize odors whether you’re washing in hot or cold temps.
I washed a shirt with SilverWorks!™ three weeks ago. Are the silver ions still working?
Yes, silver ions continuously neutralize odors between washes. One of the best things about SilverWorks!™ products is that our silver ions embed into your fabrics—providing long-lasting odor protection, even between washes. So whether you’re wearing an item at the gym or it’s sitting in your closet, the silver ions are working to neutralize odors.
Will SilverWorks!™ remove the stink from my washing machine?
Yes, using SilverWorks!™ can remove odor from washing machines. With regular use, the silver ions will stick to your washing machine. Over time, this will help eliminate the musty smell inside your washing machine.
Can I use SilverWorks™ deodorizer sheets only in my dryer?
SilverWorks!™ deodorizer sheets are activated by moisture. If the sheets are only used in the dry cycle with wet/damp clothes, they will deliver about half of the benefits compared to going through both the wash and dry cycles.
The deodorizer sheets look just like a dryer sheet. How is this different?
SilverWorks!™ deodorizer sheets use science, not chemicals or fragrances, to eliminate odors. Unlike dryer sheets, SilverWorks!™ sheets should be added to the washing machine along with your favorite laundry detergent. During the wash cycle, silver ions transfer to your fabrics to neutralize and continuously fight odors (instead of just masking them). For best results, use SilverWorks!™ deodorizer sheets during both the wash and dry cycles. Simply transfer the sheet to the dryer along with your wet clothes.
How do I use the dryer balls?
The dryer balls should be removed from the storage sack or package prior to use. For a large load of laundry, we recommend using four to six dryer balls. For a small load, use two to three. The optimal amount for a normal load of laundry is four dryer balls.
How many dryer balls should I use?
For a large load of laundry, we recommend using four to six dryer balls. For a small load, use two to three. The optimal amount for a normal load of laundry is four dryer balls.
When do I need to replace my dryer balls?
SilverWorks!™ dryer balls are designed to last for up to 300 loads of laundry. Their durability ensures long-term use, making them an efficient and eco-friendly choice for reducing drying time and static. To maximize their lifespan, follow the care instructions provided and regularly check for any signs of wear.
Spray Products
My spray nozzle isn't working. What should I do?
If your sprayer isn't working, we recommend holding the trigger all the way down, shaking the bottle for 5-10 seconds, and then pumping the sprayer about 8-10 times.
If your sprayer is still not working, please contact us via the contact form with your name, order number, and the product with a non-functioning spray nozzle.
Can I use SilverWorks!™ Pet Spray on my pet?
No, SilverWorks!™ Pet Spray is not intended for direct application on pets. It is designed for use on surfaces and fabrics to neutralize odors. For pet-specific products, it's best to use those formulated specifically for safe and effective use on animals. Always follow the usage instructions provided and consult with your veterinarian if you have questions about safe products for your pet.
My fabric still stinks. How can I get my odors to go away?
If your fabric still has odors after using one of our SilverWorks!™ sprays, try these additional steps:
- Reapply the Spray: Apply SilverWorks!™ spray more liberally or reapply as needed. Ensure the fabric is evenly misted and allow it to dry completely.
- Pre-Treat with Detergent: Wash the fabric with SilverWorks!™ detergent or another suitable detergent to thoroughly clean it. Sometimes, odors are deeply embedded and need a thorough cleaning to be fully removed.
- Air Out: Allow the fabric to air out in a well-ventilated area. Fresh air can help dissipate lingering odors.
- Use Fabric Fresheners: Consider using other fabric freshening products designed for deep odor removal, if needed.
- Check for Sources: Ensure there are no underlying sources of the odor, such as mold or mildew, which may require additional cleaning or treatment.
- Consult Care Instructions: Refer to the fabric’s care instructions to ensure you are using the appropriate cleaning methods.
These steps can help address stubborn odors and restore freshness to your fabric.
What surfaces can SilverWorks!™ spray formulas be used on?
SilverWorks!™ spray is versatile and can be used on a variety of surfaces, including:
- Fabrics and Upholstery: Safe for use on most fabrics and upholstery to neutralize odors.
- Carpet: Effective for freshening and reducing odors in carpets.
- Hard Surfaces: Can be applied to non-porous surfaces like countertops, tiles, and laminate.
- Shoes and Sports Gear: Ideal for eliminating odors from shoes and athletic equipment.
Always test the spray on a small, inconspicuous area first to ensure compatibility, especially for delicate or specialty surfaces. Follow the product instructions for the best results.
How should I apply SilverWorks!™ spray formulas for best results?
For the best results with SilverWorks!™ spray, follow these steps:
- Shake Well: Shake the bottle thoroughly before use to ensure the ingredients are well-mixed.
- Test First: Test the spray on a small, inconspicuous area of the surface to ensure compatibility and to check for any potential adverse reactions.
- Apply Evenly: Hold the bottle 6-8 inches from the surface and spray evenly. For fabrics and upholstery, lightly mist the surface without over-saturating.
- Allow to Dry: Let the sprayed area air dry. Avoid touching or using the surface until it is completely dry to ensure the best odor-neutralizing effect.
- Repeat as Needed: For persistent odors, reapply the spray as necessary, following the same application process.
Always follow the specific instructions on the product label for optimal usage and results.
Are your spray formulas safe for use around children and pets?
SilverWorks!™ spray is designed to be safe for use around children and pets when used according to the instructions. However, to ensure the safety of your family and pets:
- Follow Instructions: Always adhere to the usage guidelines provided on the product label.
- Ventilate: Ensure the area is well-ventilated during and after application to allow any residual odors to dissipate.
- Avoid Direct Contact: Prevent direct contact with children and pets until the sprayed area is dry.
If you have specific concerns or if your child or pet has known sensitivities, it’s a good idea to consult with a healthcare professional or veterinarian.
Are there any surfaces or materials I should avoid spraying?
Yes, there are certain surfaces and materials where SilverWorks! spray should be avoided:
- Delicate Fabrics: Avoid using the spray on very delicate or specialty fabrics, such as silk or leather, without first testing a small, inconspicuous area.
- Unsealed Surfaces: Do not use on unsealed or porous surfaces, such as untreated wood, as it may absorb the spray and cause staining or damage.
- Electronics: Avoid applying the spray on electronic devices or sensitive equipment, as it may cause damage or interfere with their operation.
- Food Contact Surfaces: Refrain from using the spray on surfaces that come into direct contact with food, unless the product is specifically labeled as safe for such use.
Always check the product label for any specific warnings or recommendations and test the spray on a small, inconspicuous area first to ensure compatibility.
What should I do if a SilverWorks!™ spray formula gets on my skin or in my eyes?
If a SilverWorks!™ spray formula comes into contact with your skin or eyes, follow these steps:
- Skin Contact:
- Eye Contact:
Always read and follow the safety instructions provided on the product label. If you have any specific concerns or experience severe reactions, consult a healthcare professional.
Do your sprays contain any harmful chemicals or allergens?
SilverWorks!™ spray is formulated to be safe and gentle, avoiding harsh chemicals and common allergens. Our products are designed to be free from:
- Harsh Chemicals: No aggressive or harmful chemicals that could cause irritation or damage.
- Artificial Fragrances: Avoids synthetic fragrances that can be irritating or allergenic.
- Dyes: No dyes that might cause allergic reactions or staining.
For a full list of ingredients and any potential allergens, check the product label. If you have specific allergies or sensitivities, it's always a good idea to review the ingredient list, contact us, or consult with a healthcare professional before use
How are your sprays different from one another?
Our SilverWorks!™ sprays are each meticulously formulated to address specific types of odors, providing tailored solutions for various needs:
- SilverWorks!™ Pet Odor Spray: Expertly designed to neutralize and eradicate persistent pet odors. Its advanced formula is specifically engineered to tackle the unique smells associated with pets.
- SilverWorks!™ Shoe Odor Spray: Developed to effectively combat odors in shoes and athletic gear. This specialized formula targets and neutralizes odors commonly originating from sweat.
- SilverWorks!™ Fabric Freshener Spray: Formulated to provide a light, refreshing scent while neutralizing general fabric odors. This product is ideal for maintaining freshness in a wide range of fabrics, including clothing and upholstery.
Each spray is carefully crafted to offer effective and targeted odor control, ensuring optimal performance for your specific needs.
General Questions
How should I store my SilverWorks!™ products?
To maintain the quality and effectiveness of your SilverWorks!™ products, follow these storage guidelines:
- Cool, Dry Place: Store in a cool, dry area, away from high humidity and direct sunlight.
- Original Packaging: Keep products in their original packaging to prevent contamination.
- Sealed Containers: Ensure containers are tightly sealed after each use.
- Away from Chemicals: Store away from chemicals and strong odors to avoid contamination.
- Child Safety: Keep out of reach of children and pets.
Following these guidelines will help ensure your SilverWorks!™ products remain effective and safe to use.
What is a silver ion?
Ions are electrically charged atoms or molecules. This means they’re either missing electrons (making them positively charged) or have extra electrons (making them negatively charged). SilverWorks!™ products are embedded with positively charged silver ions.
Are silver ions bad for our water supply or the environment?
No, silver ions aren’t harmful to the water supply or to the environment. Silver ions are fully dissolved silver and they readily combine with common minerals in water to become inert.
Are SilverWorks!™ products environmentally friendly?
Yes, SilverWorks!™ products are environmentally friendly. Our formulations are designed with sustainability in mind, using natural silver ions instead of harsh chemicals or fragrances. This ensures that our products are safe for both your home and the environment. Additionally, SilverWorks!™ products are designed to break down in a way that does not harm septic systems or the beneficial bacteria they contain, further contributing to their eco-friendliness.
Are SilverWorks!™ products cruelty free?
Yes! All SilverWorks! products are cruetly free.
Are SilverWorks!™ products safe for septic systems?
Yes, SilverWorks!™ products are safe for septic systems. Our formulations are designed to be environmentally friendly and break down without harming the beneficial bacteria in your septic system. Always follow the usage instructions provided to ensure optimal performance and safety.
Where can I find a full list of ingredients for each product?
All of our ingredient lists can be found right on the product label!
Are silver ions better than silver particles or silver coatings at controlling odor?
Silver ions, silver particles, and silver coatings all have different roles in odor control:
- Silver Ions: Silver ions are highly effective at neutralizing odors because they actively interact with and neutralize odor-causing compounds. They work continuously and provide long-lasting freshness. Silver ions are also effective at very low concentrations, which can be beneficial for maintaining performance while minimizing the amount of silver needed.
- Silver Particles: Silver particles can also help with odor control, but their effectiveness depends on their size and distribution. They release silver ions over time, but this process may be less efficient compared to using silver ions directly. The effectiveness of silver particles can vary based on their form and how well they are integrated into the product.
- Silver Coatings: Silver coatings involve applying a layer of silver to a surface. These coatings can provide durable odor control, but their effectiveness might depend on the thickness and uniformity of the coating. Over time, coatings can wear off or degrade, potentially reducing their effectiveness.
Overall, silver ions are generally considered more effective for continuous odor control due to their active role in neutralizing odor-causing substances. They offer consistent performance and long-lasting freshness compared to silver particles or coatings.
Are silver ions better than copper at controlling odor?
Silver ions and copper ions both help with odor control, but they work in different ways. Silver ions are often preferred for their effectiveness in providing long-lasting freshness. They are known for their stability and ability to maintain performance over time. Silver ions are also generally less likely to cause skin irritation compared to copper ions, making them suitable for a variety of applications, including those in direct contact with skin or fabrics.
In summary, while both types of ions contribute to managing odors, silver ions are favored for their extended effectiveness and broad compatibility in different products.
Will using SilverWorks!™ cause argyria?
No, using SilverWorks!™ products will not cause argyria. Argyria is a rare condition associated with long-term exposure to or ingestion of excessive amounts of silver. It is linked to dietary supplements that contain silver, medication that contains silver, and work environments where silver particles are in the air.